Privacy Policy
At Silvatein™, we deeply respect your privacy. We’re a small homegrown clothing brand, and every order placed on our website is special to us. This privacy policy explains in simple terms what information we collect, why we collect it, and how we keep it safe when you shop with us.
By using our website (www.silvatein.com), you agree to this privacy policy.
1. What Information We Collect?
We collect some personal information from you when you:
•Place an order on our website
•Sign up for our newsletter
•Fill out a contact form or get in touch with us
•Participate in a giveaway, sale, or campaign
•Simply browse the website
We may collect:
•Your full name
•Email address
•Phone number
•Shipping & billing address
•Payment method (we don’t store card or UPI info)
•Your device type and browser (for technical support and improvement)
•IP address (automatically collected when you visit)
2. Why We Collect Your Information?
We collect your information to:
•Process and deliver your order
•Send you updates about your order (confirmation, tracking, etc.)
•Help you with customer support if you need it
•Share offers, updates, and newsletters (only if you’ve signed up)
•Improve your shopping experience on our website
•Keep the website safe and avoid fraud or misuse
3. How Your Payments Are Handled?
All payments made on the Silvatein™ website are processed through Razorpay, a secure and trusted Indian payment gateway.
You can pay using:
• Debit or Credit Cards
• Net Banking
• UPI apps (like Google Pay, PhonePe, Paytm UPI, BHIM, etc.)
We want you to know:
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We do not see or store your card or UPI details.
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Razorpay handles the entire payment securely on our behalf.
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Your payment information is protected with strong security measures as per Indian digital transaction standards. So whether you use UPI or a card, your money is processed safely and your personal details remain private.
4. How We Use Cookies?
A cookie is a small file that helps our website remember you and give you a better experience.
We use cookies to:
•Remember your login or cart info
•Show you products you may like
•Understand how people use our site so we can improve it.
You can always turn off cookies in your browser settings. Some features of the website might not work as well without them.
5. Who We Share Your Information With?
At Silvatein™, we take your privacy seriously. We only share your information when it’s necessary to complete your order or to improve your shopping experience — and never for marketing or promotional use by anyone else.We may share limited personal information with:
✅ 1. Delivery & Shipping PartnersWe share your name, address, and contact number with trusted courier services like Delhivery, Bluedart, India Post, etc. This is only so your order can reach you safely and on time.
✅ 2. Payment Gateway (Razorpay)When you make a purchase, your payment goes through Razorpay, a secure Indian payment gateway.
•We do not see or store your card or UPI details.
•Razorpay securely processes the payment on our behalf.
✅ 3. Website Tools & Email ServicesWe may use trusted third-party tools like:
•Email or SMS platforms (to send you order updates)
•WhatsApp business tools (for service messages)
•Website improvement tools (like analytics) to understand which pages are working wellThese services only get non-sensitive information and are used to help us serve you better — not to advertise to you on their own.
✅ 4. Legal Authorities (If Required)If there is a legal reason — like a court order or fraud investigation — we may need to share your data with government or legal authorities. But don’t worry: we’ll only do this when we are legally required, and we’ll share only what’s necessary.
❌ What We Don’t Do:
•We never sell or trade your personal information to other companies.
•We do not share your details with other brands for ads or promotions.
•Your contact info is never misused.
6. Your Rights:
You always have full control over your personal information. You can:
•Ask us to share what information we have saved about you
•Request us to update or correct your details
•Ask us to delete your data (unless we’re required to keep it for legal or tax purposes)
•Unsubscribe from promotional emails or newsletters anytime
To request anything above, just email us at privacy@silvatein.com.
7. How Long We Keep Your Data?
We only keep your information for as long as we need it — to fulfill your order, offer customer support, or meet legal requirements (like taxes).If you haven’t shopped with us for a long time (over 2 years), we may delete or archive your data unless you ask us to keep it.
8. How We Keep Your Data Safe?
At Silvatein™, your privacy is our responsibility.
We take strong steps to protect your data:
•Our website uses SSL, a secure connection that keeps your details private.
•We don’t store your payment details.
•Only trusted team members can see your order and delivery information.
•We use tools to protect against fraud, hacks, and misuse.We are a small team, but we take your safety very seriously.
9. Children’s Privacy Children’s Privacy:
Silvatein™ is a general fashion website, but we do not knowingly collect personal information from anyone under the age of 18.
If you're under 18, we request that you shop with the involvement of a parent or guardian.
If you're a parent and believe your child has shared personal information with us by mistake, please contact us at privacy@silvatein.com.
We will delete the data immediately.We will quickly remove that information from our records and make sure it isn’t used or shared.
10. Changes to This Privacy Policy:
We may update this policy from time to time, especially if:
•We change how our website or services work
•There are new privacy rules from the government
•We start offering new features or toolsIf we make important changes, we’ll update the “Last Updated” date at the top of this page. We encourage you to check this page once in a while to stay informed.
If you continue to use our website after an update, it means you agree to the new version.
11. Contact Us:
If you have any questions, doubts, or requests about your personal data or this policy, feel free to reach out to us:
📱 WhatsApp/Phone: +91-6371559925 / +917683884073
🕙 Monday to Saturday, 10 AM – 6 PM (IST)